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FAQs

Buying from TPC

As a reseller, most of our stock does not include a factory warranty unless otherwise noted in the listing.

However, if you are not satisfied with your purchase, we do offer a 30-day return policy. Please see our return policy for further details.

The Pro's Closet prides itself on the quality of the bikes and accessories we sell. We have a team of mechanics who meticulously inspect every part of the bike in order to ensure all is in working order. This includes inspecting the frame for structural damage as well as replacing worn brake pads and chains. Our team of photographers and posters list and photograph significant imperfections on the bike in order to accurately represent its condition.

Most of the bicycles, frames, and wheels we sell are pre-owned and thus will have some wear consistent with prior use. We believe that these slight imperfections add to the character and history of the item, which we hope brings you as much joy as it brings us. We love giving these bikes a new home! 

When you receive your order we hope that your expectations are exceeded. If you receive your item and find that it does not reach your expectations, please reach out to our Customer Experience Team prior to having any service work completed. We cannot guarantee service or repair costs paid by the buyer without prior approval by our Customer Experience team. In the event that your item requires repair, service, or a replacement part, we will do our best to find a solution.


Absolutely! We stand behind every bike we sell. All bikes with carbon repair will have a photo of the repaired area and details noted on the bike's listing. These repairs are done by Broken Carbon in Boulder, CO, and come with a 5 Year Limited Warranty.

After repair, they are inspected, serviced, and tuned in the same way as all of our bikes and come with all CPO perks: 30-Day Returns, and RideFast Shipping.

All orders are shipped same or next day.  If you need to change or modify the address of a recent purchase prior to shipment please reach out to us as quickly as possible.  

We will accommodate address changes whenever possible.

We have a team of dedicated professionals who work hard to safely pack each and every bike.

Most bicycles will be shipped with the handlebars, front wheel, and seatpost removed.  

Assembly for most bicycles will only require 4, 5, and 6mm hex keys. If you are working with carbon fiber parts, use of a torque wrench is necessary to assure the components aren't damaged structurally during assembly. Some bikes may require additional assembly.

The Pro's Closet will NOT be held responsible for any damages that occur during re-assembly.

As this is technically a vehicle, we want to assure your utmost safety and we do our best to bring you quality parts and service at great prices. Please be sure your bicycle is assembled to factory specifications to guarantee your own safety on the road or trail.

If you are experiencing any kind of shipping issues such as shipping delay, shipping hold, or address change, please reach out to us with your order number and/or tracking number and we'll do our best to assist!

All of our photos are actual photos of the bikes for sale. We take great pride in our three professional photographers and two professional photo studios. We always include one photo of each bike's The Pro's Closet sticker to make our photos distinguishable from any stock photo.


The prices listed on our website are our best prices and are not negotiable. 

If you're looking to lower the price of a website listing, trade in your bike for store credit, or sign up for our newsletter to stay aware of sales or promos!

In certain situations, yes. We always suggest triple checking your order before confirming payment to ensure your shipping address, billing address, and credit card are the right ones you want to use.

If you are concerned about the compatibility of a bike/frame/wheel or parts and accessories, please feel free to contact a Ride Guide to help you with your purchase before ordering. 

Our fulfillment team works furiously to get your order out the door, so if your order is already fulfilled and in transit, we won't be able to cancel your order. In general, parts, apparel, and accessory orders are fulfilled very quickly, and are less likely to be able to be cancelled.

If you have found that you made a mistake on your order, please reach out to us as soon as possible and we will get back to you during our business hours.

Otherwise, you are welcome to return your item by using our hassle-free 30 day satisfaction guarantee.

Making sure that you pick the right size frame is one of the most crucial details when picking out a bike.  It can be the difference between a comfortable, enjoyable bike that you ride daily and a bike that you barely want to swing a leg over.

We know this is a frequent question, so we wrote up a detailed magazine article about just this topic! Give it a read here. 

Due to the nature of buying a bike on the internet, it can be difficult to know if you are buying the right size. There are, however, some basic measurements that can provide a good indication of whether a bike will fit you or not.

While there are quite a few calculations that can be done with different body measurements, the most basic measurement to look at is rider height.  You will find a sizing chart on each one of our listings to give you a ballpark estimation of what size you should be looking for. This is a rough estimate only, as individual manufacturers and models can fit differently.

The second measurement to take a look at isn’t on your body but on your current or previous bike.  If your current or previous bike fits you well, you can simply compare the measurements of your current bike with the measurements of the bike you are interested in.  The most important measurements to take a look at are: Effective Top-Tube length and Seat Tube length. If these numbers differ by more than 20 millimeters, it most likely is not the right frame for you.

If you have any questions or would like further assistance, don't hesitate to reach out to our Ride Guides.

As we are a reseller, we get much of our inventory from individuals who have sold their bikes to us. Many of our bikes are custom builds or have been upgraded by their previous owners.  


If you see an item you are interested in, you can find what is included with your purchase under the Condition tab. Bikes are sold as pictured and pedals are not included.

As a reseller, most of our stock does not include a factory warranty unless otherwise noted in the listing.

However, if you are not satisfied with your purchase, we do offer a 30-day return policy. 

Shipping and Handling

You agree to pay the shipping and any handling charges shown on the Sites when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice. Any shipping or handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination contracts. Any shipping times shown on the Sites are estimates only – actual delivery dates may vary. You are solely responsible for providing all information necessary for us to ship purchased products to you.

Processing

We strive to process and ship all orders within 4-5 business days. We reserve the right to choose the most efficient carrier for your order at the time of shipment. Our business days are Monday-Friday, excluding federal holidays.

Tracking and Delivery

You will receive a separate email with tracking information once your item ships.

Please be aware that all orders over USD $250 will ship with a signature required upon delivery.  

APO/DPO/FPO Shipping

We are able to ship to military and diplomatic addresses. Please reach out to us for a quote.

*E-bikes and any lithium ion battery parts are not eligible for shipping to APO/DPO/FPO addresses at this time. 

*Items marked pickup unavailable can only be shipped within the contiguous US to a physical, non-PO Box address.

Canadian Orders

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer. Check with your country's customs office to determine what these additional costs will be prior to buying.

*E-bikes are not eligible for shipping to Canadian addresses at this time.

*Items marked pickup unavailable can only be shipped within the contiguous US to a physical, non-PO Box address.

In line with dealer agreements, the following brands are unable to have new items shipped to Canada:

  • Hammerhead
  • Rocky Mountain
  • Fox 
  • SRAM
  • Zipp
  • Rockshox
  • Quarq

International Orders

If you are located outside of the US or Canada, reach out to us for a quote.

*Items marked pickup unavailable can only be shipped within the contiguous US to a physical, non-PO Box address.

*E-bikes are not eligible for shipping to international addresses at this time.

Promotions

Shipping promotions are valid only for ground shipping within the contiguous US.

 

Yes! Our storefront is located at 1101 East 126th Avenue, Suite 190, Thornton CO 80241.

If you chose Pickup when you placed your order, please wait until you get the "Your order is ready!" email from us. Then, you can come in Monday through Friday, between 9am and 3pm.

Yes! We're around to greet you Monday through Friday, from 9am to 3pm. 

Please send us an email or chat with when you plan to arrive (and which bike(s) you're interested in), so we can be ready to help you.

Stay tuned here for more updates: https://www.theproscloset.com/blogs/news/tpc-2-0-the-rebuild

Yes! Sort of.

Our new space in Thornton, CO is still in the works. Right now, you can pick up any orders you place, or you can test ride a bike you're thinking about buying (or check out a wheel set or frame). 

We're around to greet you Monday through Friday, from 9am to 3pm. If you want to test ride a bike, please send us an email or chat with when you plan to arrive, so we can be ready to help you.

In the near future, we plan to build out our space into a cycling retail destination.

Follow along here for more info and updates: https://www.theproscloset.com/blogs/news/tpc-2-0-the-rebuild

Shop with complete confidence. Every product we sell is covered by a hassle-free 30-day satisfaction guarantee, excluding special orders and items marked final sale. If you need to return an item please contact our team within 30 days of receiving your order. We will gladly issue a refund to the original payment method or in the form of store credit. 

If we made an error or the item you received is not as described we will cover return shipping. Otherwise, return shipping will be deducted from your refund.

A return authorization form must accompany all returns to efficiently process your refund.

Complete the form here to request a return for parts, apparel, and accessories. For bikes, frames, and wheels, please contact our customer experience team. You'll need your order number and email associated with the order.

If returning a bike, frame, or wheelset, please make sure to package it properly using foam padding, zip ties, and hub protectors to minimize any potential shipping damage. Damage caused due to improper packing will be deducted from your refund.

All returned items must be in the same condition as they were when you received them and in original packaging, otherwise restocking fees may apply. Clothing, footwear, and helmets must be returned in original packaging and with manufacturer tags (if applicable). TPC reserves the right to refuse a return that is not received back in its original condition. We do not issue refunds on purchased gift cards.

Returns must be received within 30 days of the return request. Any items not returned in the condition they were received, without original packaging, and/or missing parts will be subject to a restocking fee or return cancellation.

We are not responsible for any damage incurred during shipping. You may purchase your own shipping label if you would like to purchase insurance. We are not responsible if the item does not arrive to us.

Special orders are not eligible for return.

Please allow 5 business days from the day we receive your item to be notified of your completed return.

 

In line with dealer agreements, the following brands are unable to have new items shipped to Canada:

  • Hammerhead
  • Rocky Mountain
  • Fox 
  • SRAM
  • Zipp
  • Rockshox
  • Quarq
  • ENVE

We are glad to offer shipping to Canada on all of our pre-owned products from these brands! You can call the Ride Guides for assistance or shop our extensive collection of Certified Pre-Owned bikes and our pre-owned wheels and components.

*Due to shipping restrictions, e-bikes are not eligible for shipping to Alaska, Hawaii, APO/DPO/FPO, Canadian, or other international addresses at this time. 

*E-bikes cannot ship domestically with expedited shipping methods.

*Items marked pickup unavailable can only be shipped within the contiguous US to a physical, non-PO Box address.

 

The Pro's Closet's Certified Pre-Owned bikes are easy to assemble right out of the box. All you'll need is the torque wrench included with your bike and a few common Allen wrenches. Follow these simple instructions, and you'll be ready to ride in minutes!

 

International Orders

Currently, we ship domestically to the 50 US states (plus Washington, DC) and all Canadian provinces. 

If you are located outside of the US or Canada, reach out to us for a quote.

*Items marked pickup unavailable can only be shipped within the contiguous US to a physical, non-PO Box address.

*E-bikes are not eligible for shipping to international addresses at this time.

Canadian Orders
Import duties, taxes, and applicable Clearance Entry Fees (CEF) and other import fees are not included in the item price or shipping cost. These charges are the responsibility of the buyer. Check with your country's customs office to determine what these additional costs will be prior to buying.

If you wish to handle customs brokerage be sure to notify the applicable carrier before accepting delivery of your shipment. TPC is not responsible for customs brokerage fees.

*E-bikes are not eligible for shipping to Canadian addresses at this time. 

*Canadian orders are not eligible for free shipping promotions.

 


We created the “Quality Assurance” program with you in mind. We placed ourselves squarely in your shoes and asked ourselves, “What would I expect from a high-quality pre-owned bicycle?” Only by understanding your perspective were we able to successfully design this program. Now, we’re proud to offer for sale the highest quality pre-owned bicycles on the internet!

TOP QUALITY

Our team of professional bicycle buyers sifts through the ocean of used bicycles and hand-selects only those of the highest quality. We go the extra mile to cross-reference every serial number to ensure bicycle thieves don’t profit from their bad decisions.  If a bike is stolen or damaged, you won’t find it on our site.

PROFESSIONALLY SERVICED

Every bicycle is serviced by our accomplished crew of year-round bicycle mechanics. Any issue will be diagnosed during our thorough multi-point inspection. If any bike doesn’t meet our standards, we will not sell it.

While an inspection may simply ease your mind, we want you to be excited! That’s why every Certified Pre-Owned bicycle receives a full professional tune before being carefully packed for shipment.

CUSTOMER GUARANTEE

If, for any reason, you are not happy with your purchase, don’t worry about it. We offer 30-day returns on every pre-owned bike we sell.


We accept PayPal, all major credit cards, and digital wallets Apple Pay.

We also offer financing through Shop Pay Installments.

State and/or local sales tax will be applied and charged at the time of checkout.

If you transact using PayPal, be sure to confirm your PayPal shipping address prior to payment. We do not allow changes to an address after payment. We only ship to the confirmed address registered to your PayPal account.

Please reach out to our team via chat or email if you would like to purchase an item using multiple payment methods. Unfortunately we don't have this functionality on the website, but our team would be happy to work with you to make it happen.

Selling to TPC

What is TPC Consignment?

TPC Consignment is a flexible way to sell your bike, frame, or wheels with The Pro's Closet. The faster your item sells, the more money you get. Not to brag, but 72% of our bikes sell within 30 days.

You just send us your item. That’s all! We do all the hard work for you. We clean it up, service it, photograph it, list it on our site, market it, and handle any/all questions from buyers.

How does TPC Consignment work?

Send us basic info about your item, including pictures. If we want it, we'll send you one or more offers for it. (You can also sell to TPC for cash or credit; learn more.)

When you choose TPC Consignment, you agree to get paid within four days of your item selling on our site (often faster, but depends on weekends and holidays). This could happen within hours of us posting it, or it could take weeks. 72% of our bikes sell within 30 days.

We handle all aspects of cleaning, servicing, photographing, listing, and marketing your item. And we handle all questions and inquiries from potential buyers as well (AND returns and all customer service-related issues).

What are the advantages of TPC Consignment?

The primary advantage of TPC Consignment is that you get the chance to maximize the value of your item.

On top of that (and maybe this is really the primary advantage) we do all the hard work for you: cleaning, servicing/fixing/tuning, photographing, listing, marketing, answering customer questions, handling returns, etc.

Since we split the sale with you (and you always get the lion’s share of the split), it's in both of our interests to get your item sold at as high a price as possible, and as fast as possible.

How much will I get paid?

The short answer is: 70% of the price your item sells for.

We take the remainder of the sale price to cover shipping, labor, servicing, marketing, listing, fulfillment, etc.

The detailed answer is: It depends on several factors, such as the desirability of your item based on daily market data and trends, and our current inventory levels in its size, spec, discipline, and price tier.

If we think your item will sell quickly, without a lot of labor or service needed, then we may offer you a higher cut, above 70%, since our job will likely be easier.

Or, if your item is great, but we know it needs a proprietary part or more involved service, we may offer you a cut slightly below 70%, or deduct the cost of the part or unusual repair from your payout.

It's worth remembering that the same exact bike/frame/wheelset, in the same exact condition, may get different offers at different points in time due to our inventory, recent trends, time of year, etc.

How do I know when my item has sold?

We'll email you! You'll also see the status of your item updated on our Sell // Trade site (it'll go from On Sale to Complete).

Also, once we list your item, we'll also provide you with a link to the listing. Please share this out! Remember, the sooner it sells, the sooner (and higher) you get paid! Listing your item will happen within two weeks after we receive it, but can take longer if we need to order and wait on parts.

How do I get paid?

You'll be paid via PayPal email address you provide to us.

Your payment will show up within four days of your item selling on our site (often faster, but  weekends and holidays could add time).

What type of stuff can I consign with you?

Bikes, frames, and wheels.

Does TPC have different standards/requirements for consigned items?

No. We have the same high standards for consigned bikes, frames and wheels as we do for items we buy via cash or credit offers. In brief, those standards are:

  • Disciplines: Road, Mountain, TT, Triathlon, Cyclocross, Gravel, and E-Bikes (E-Road, E-MTB, E-Hybrid)
  • Model Years: Within the last 6 years (i.e. 2018 or newer)
  • Value/Tier/Price Point for Complete Bikes: Original MSRP of $2,000 or higher

Check the "What is TPC Buying?" section here for more details.

How does TPC Consignment differ from other offers you make me?

What if something is wrong with my item?

Like any other item we buy, hidden or undisclosed damage will result in your offer being amended or failed.

Broken or damaged carbon (or other serious defects) will cause your item to fail our rigorous Certified Pre-Owned (CPO) process. We’re serious about, and dedicated to, ensuring the bikes, frames, and wheels we sell are safe. Less catastrophic damage will result in your offer being amended.

This means that, if we think we can fix your item but need to invest extra parts or labor into it that we didn't plan on when we first offered to buy it, we'll send you a new offer that will be lower, to reflect our additional costs.

If you accept our amended offer, we'll proceed with servicing and listing your item, and you'll still get paid out at the time of the sale.

If you don't accept our amended offer, or if your item fails our CPO process due to broken carbon or other serious defects, we'll send it back to you.

Can I get my item back?

Yes, you have the option to get your item back.

In our Sell // Trade site, you'll see an option to request the return of your item. Note a couple of important things about requesting your item back:

  1. You will need to pay a return fee. This fee covers shipping and the labor that we've already invested into your item. For bikes, the fee is $300. For frames and wheels, the fee is $150.
  2. Returning consignment items requires a fair amount of manual work on our end. We'll handle each request as efficiently as we can, but be aware that it may take a couple of business days for us to sort things out. Prompt payment of the fee mentioned above will expedite things.

How long does it take to list my item?

Your item can show up for sale on our site in as few as 1-2 days after we receive it! This is our best-case scenario for items already in great shape that don't need much work.

On average, we get bikes through our CPO process and up for sale on our site in well under two weeks, which includes waiting for any proprietary, hard-to-find, or on-back-order parts. Frames and wheels take about a week, on average.

What do the statuses on my submission mean?

In our Sell // Trade site, you can expect to see the following flow as your consigned item moves through the TPC Consignment process. Note that this flow is very similar to what happens with any type of submission you make with TPC, but there are a couple steps that are unique to consigned items (noted below).

  • Item Submitted - You've sent us pics and basic details of the item you want to sell.
  • Offer Proposed - We've reviewed your submission, want it, and have sent you one or more offers.
  • Acceptance Pending - You've agreed to one of our offers, so we're doing some extra legal legwork.
  • Get Ready to Ship - Everything about your item checked out, we sent you a shipping label, and are awaiting it eagerly. (Our offer expires if we don't receive your item within 14 days, at which point it can be resubmitted for a new offer or, if it's in transit when the offer expires, we will reopen the offer.)
  • Item Received - Your item has been delivered to us, but not yet inspected.
  • Processing (unique to TPC Consignment) - Your item is going through our rigorous CPO process to get it as good as new for its next owner.
  • On Sale (unique to TPC Consignment) - Your item has been fully processed and is now on sale on our site!
  • Completed - You're about to get paid because your item sold!

Can I cross-list my item?

You really shouldn't. We understand the desire to reach the largest possible audience when trying to sell your item. You want to get the most for your ride!

This is why consigning with TPC is a great choice. We are the #1 seller of Certified Pre-Owned bikes, frames, and wheels in the world, and our audience is huge.

We need to have your item in our possession (so that we can clean, service, and list it) so cross-listing it is a bad idea. You can request to have your item sent back to you but, as noted above, this can take some time for shipping and manual processing on our end.

Plus, listing elsewhere means that you need to handle all the tedious stuff that goes with it, like answering the inevitable “Is this still available?” questions, haggling with dubious buyers, meeting strangers in parking lots, fielding lowball offers, and so forth. Let us take care of this nonsense for you!

What else do I need to know?

  • If your item isn't selling at its initial list price, we may lower the price to entice buyers. We reserve the right to do this at our discretion. It means your cut of the sale price shrinks, but so does ours. This is why we show you a range for your payout. We only do this if we think it'll get your item sold before further price drops are needed.
  • We may modify or alter your item. Trust us on this; we know what it takes to sell pre-owned bikes, frames, and wheels. This means, among other things, we may replace your sweet neon yellow bar tape, swap your tires out, change components, and so forth. We take this into account when we make an offer on your item. We do not send back any parts/accessories/components that we take off or change.
  • Your item may be listed higher or lower than very similar bikes. No two CPO items are truly the same, based on previous use and the work we do to get them into great shape. No two points in time are truly the same either, based on the daily pricing, demand, and inventory data we crunch.
  • You have no risk if your item is purchased and then returned. Once we pay you out, our TPC Consignment transaction is complete. Anything that happens after that (a return and then a re-listing and re-sale, a liquidation, etc.) is entirely TPC's responsibility. To be extra clear: You don't get paid twice if your item sells, gets returned, and then sells again.
  • See full legal agreement here.

Q: What are the advantages of selling a bike through The Pro’s Closet?

A:  Ease!

Selling a bike on other online marketplaces can be stressful and difficult. We want to change that for you! Our strong reputation in the cycling community, combined with years of expertise, allows us to pay you top dollar for your bike quickly and easily, and provide you peace of mind. The care and time we put into each bike ensure we offer a superior pre-owned product to your bike’s next owner while making your transaction hassle-free.

Q: What are the options for selling my bike, frame, or wheelset?

A:  Your quote will include one or more of these payment options to choose from:

  1. Store Credit: The highest value, and best choice if you're looking to trade in your bike, frame, or wheelset for something from The Pro's Closet.
  2. Delayed Cash: A cash payment on a pre-determined future date.
  3. Local Trade-Up: The best choice if you have your eye on a new bike at a local shop.
  4. TPC Consignment: Get paid based on what your bike sells for (you always get the majority of the sale price!). Learn more.

Note: Your offer cannot be split across offer types, nor can it be changed once your item has been received.

Q: How and when is payment provided?

A: Once your bike or item arrives at our facility and our mechanics have inspected it and cleared it for damage, your payment will be sent to you in accordance with the agreed-upon timeline.

Payment dates that fall on weekends or holidays will be paid out on the following business day.

  1. Store Credit: Gift cards redeemable at The Pro's Closet are issued within two business days of item arrival and inspection. However, we understand you may want to buy and sell at the same time because we have limited quantities and sizes in stock. In this case, please purchase the bike you want right away. Once we receive and inspect your trade-in item, we will issue your gift card. Please contact our Ride Guides or reply to your gift card email to have this gift card applied to a purchase made in the prior two weeks.
  2. Local Trade-Up: Vouchers redeemable at any of our Trade-Up partners are issued within three business days of item arrival and inspection. Search here for a Trade-Up partner near you.
  3. Cash Offers: Cash offers are all paid via PayPal.
    • Delayed Cash payments are issued on the predetermined, agreed-upon timeline.
    • TPC Consignment payments are issued within four days of your bike selling on our site (often faster, but depends on weekends and holidays). Learn more. 

Note: Local Trade-Up and Store Credit offers are not redeemable for cash value. 

Q: Who Covers Shipping?

A: In short, TPC does! See more details below.

  1. Store Credit: Your offer price includes the use of our prepaid shipping label. Due to limitations with our shipping partner, we cannot provide insurance on bikes, frames, and wheels that are shipped to us. However, if items were properly packaged and labeled in accordance with our instructions we will, in good faith, work with you to resolve any issues. We are unable to send a bike box or packing material. We strongly discourage the use of 3rd-party packing stations.
  2. Local Trade-Up: The retail partner you select will take care of boxing and shipment.
  3. Cash Offers: Your offer price includes the use of our prepaid shipping label. Due to limitations with our shipping partner, we cannot provide insurance on bikes, frames, and wheels that are shipped to us. However, if items were properly packaged and labeled in accordance with our instructions we will, in good faith, work with you to resolve any issues. We are unable to send a bike box or packing material. We strongly discourage the use of 3rd-party packing stations.

Note: We are unable to send a prepaid shipping label to customers in Alaska or Hawaii.

Don't want to go through the hassle of packaging and shipping your bike? Local drop-off is available in the Colorado Front Range (we're just north of Denver, at 1101 East 126th Avenue, Suite 190, Thornton CO 80241). No appointment is necessary but, if you can, please send us a message giving us a heads up so we can be prepared for you! This does not apply to Local Trade-Up customers; you must deliver your bike to your chosen Local Trade-Up shop.

Q: How does TPC verify my ID?

A: We are a committed industry leader and advocate for bicycle theft prevention. Every bicycle we inspect is verified by the owner’s ID and bicycle serial number. Your information will be kept confidential and secure via our 3rd-party partner, Veriff, a leader in the global identity verification service.

Once our buyers send you an offer, you will need to complete our verification process in order to accept the offer. You will need the following:

Q: How do I get my shipping label?

A: Once we verify your ID and serial number information, we'll email you a prepaid FedEx shipping label. This applies to the contiguous US only; however, you can purchase your own label if you're in Alaska or Hawaii.

Remember that if you're in the Denver area, you can also drop your bike at our Thornton, CO location instead of shipping it to us. Our exact address is 1101 East 126th Avenue, Suite 190, Thornton CO 80241. No appointment is necessary but, if you can, please send us a message giving us a heads up so we can be prepared for you!

Q: After accepting an offer, how much time do I have to get my bike to TPC?

A: 14 days. You can ship it to us or you can drop it off in person if you're near Thornton, CO. Once accepted, our offers expire if we don't receive the bike within 14 days, at which point the bike can be resubmitted for a new offer or, if the bike is in transit when the offer expires, we will reopen the offer.

Q: Are upgrades taken into account in the offer?

A: Yes. Our experienced industry insiders carefully inspect each bike submitted, component by component, allowing us to accurately assess a bike that may be worth more than a stock build. Rather than using an algorithm, this method ensures we can account for custom builds and expensive aftermarket upgrades.

Please submit your bike in the configuration you wish to sell it so we can give you the most accurate offer.

Q: How long is the offer valid?

A: Our offers stand for 7 days to ensure the most competitive quote.

Q: How long until I get an offer or denial on my submission?

A: If we are interested in your submission, we'll send an offer within two business days! If not, you'll still hear from TPC in that same window. Also, please check your spam/promotions folder since our emails are sometimes filtered in there.

Q: Is the offer on my bike negotiable?

A: No. Our team of expert buyers researches each submitted item individually and performs daily market analysis so we can initially put forward our best offer. We understand trying to get the most out of your submission, but we also must take into account our processing costs around shipping and tuning up each item. We then come out of the gate with our strongest offer. We strive to make the entire process of selling to us simple and stress-free.

Q: Why does TPC have different cash offers?

A. Your offer may include multiple cash offers so that you have flexibility in choosing which offer works best for you. You can select the Delayed Cash for a definite payout at a specific date, or TPC Consignment to potentially maximize the payout you get (the final payout depends on what your bike sells for; learn more).

Q: How do I decline an offer on my bike, frame, or wheelset?

A: Our offers automatically expire after one week. If you chose to not move forward with selling us your item you can simply do nothing.

However, you do always have the ability to re-submit your item if our offer expired before you could accept it. You just need to log in to your TPC account, navigate to the Submissions tab, find your expired item and click "Re-submit". 

Q: Can I drop off my bike, frame, or wheelset, or do I have to ship it?

A: Yes! You can drop your submission off at our Thornton, Colorado facility (1101 East 126th Avenue, Suite 190, Thornton CO 80241). We are currently accepting dropoffs 9am-3pm Monday through Friday. No appointment is necessary but, if you can, please send us a message giving us a heads up so we can be prepared for you!

Q: Can I show up with a bike and get an evaluation and offer on the spot?

A: No, unfortunately not. Our team researches each bike we buy, so we need time to do this. All submissions must go through our Sell // Trade site so that we are able to evaluate our current selection, industry trends, internal datasets, and the current market.

We are only able to accept drop-offs for items that we've made an offer for (and which you've accepted) via our Sell // Trade site.

Q: What does The Pro’s Closet look for during their inspection?

A: Our trained mechanics are looking for issues that would deem the bicycle unsellable such as structural flaws in the frame or wheels or damage that affects carbon. We also look for identifiable severe hard part wear that would require replacement; for example cassettes, chainrings, rotors, or suspension parts.

We reserve the right to re-package your bike if it fails our inspection and, in some cases, we will ship the item back to you. Please do not mail us bikes or gear meant to be scrapped.

Q:  Does the offer include small accessories such as pedals, cages, lights, etc?

A:  The Pro's Closet will appraise your bike submission exactly as it is pictured. Before taking photos for your submission, ensure that you plan to sell all of the parts and accessories mounted to your bike. If you want to keep any of those items, remove them first. Our non-negotiable offer will be specifically tailored to everything pictured on the bike in your submission.  We can not send back any items left on your bike or shipped with your gear once your submission has arrived.

Q: What does my offer include? 

Our offer always includes all small parts required for the bicycle to function. We are making an offer for your bike as pictured so if you intend to swap components please reach out before accepting any offer we are able to make. Some examples include:

  • Electronic component battery, charger, and all required wiring (Di2 AXS, etc)
  • E-Bike Charger, Battery, and Keys (where applicable)
  • Saddle as shown in photo
  • For frames: All frame parts, seatpost, proprietary stems, headset caps, thru-axles, etc.

Q: Why does The Pro’s Closet collect my ID information?

A:  We are a committed industry leader and advocate for bicycle theft prevention. Every bicycle we inspect is verified by the owner’s ID and bicycle serial number. Your information will be kept confidential and secure.

Q: Can I sell gear aside from bikes?

A: Yes, we are also evaluating frames and wheels. However, we do not make offers on apparel, accessories, components, bike trainers, or stationary bikes.

Q: I live outside of the contiguous United States. Does The Pro's Closet purchase bikes, frames, or wheelsets from Canadian or other international customers? 

A:  No, we are currently unable to purchase bikes or other items from customers outside of the contiguous United States. This includes Puerto Rico, Guam, and the U.S. Virgin Islands. We are unable to send a prepaid shipping label to customers in Alaska or Hawaii.

Q: Do I need to detail my bike before shipping?

A: We understand you might want to go for one last ride on your trusty steed before shipping it to TPC! However, it is a great idea to clean your bike as much as possible before packing the bike for shipping. Any dirt left on the bike may get between the packing you use and cause damage in the shipping process. We would recommend giving the bike a cosmetic wash before packing it up for shipping. We will give the bike a thorough detail, but this will help the bike arrive in the condition you have advertised in your photos. 

Q: Do I need to do anything special to sell an e-bike?

A: Yes, but it’s simple! Depending on your e-bike, we may ask for additional information about your purchase or service history. Otherwise, the process is nearly the same.

For e-bike shipping, you’ll need to ensure the following:

  • E-bikes must be powered off to ship
  • E-bikes must be packaged with the battery installed on the bike or contained within the bike frame
  • E-bikes must be shipped with a battery charge of less than 30%
  • E-bikes must be packaged so that the battery is protected from damage and short-circuit risk
  • E-bikes must be packaged in a way that will prevent them from inadvertently being turned on
  • E-bikes must be shipped via a ground shipping method
  • E-bikes can not ship via air due to current regulations
  • E-bikes batteries must be fully functional; damaged batteries are not accepted and can not be shipped to TPC
  • Damaged e-bike batteries can not be returned to or from TPC
  • Standalone e-bike batteries can not be shipped to or from TPC
  • It is the responsibility of the shipper to ensure that the e-bike is shipped safely and in compliance with federal law
  • Never ship your e-bike where it is prohibited, including falsely stating that it is not an e-bike so that you can ship it via air service

Q: What are the general guidelines for what TPC wants to buy?

A: We are actively seeking high-quality road bikes, mountain bikes of all disciplines, TT, triathlon, cyclocross, gravel and e-bikes from recent model years (within the last 6 model years, to be specific), as well as high-end bike framesets and wheelsets.

We only consider bikes whose original MSRP was $2,000 or more. The higher the original MSRP, the better chance of receiving an offer.

We also only consider items that are in good, functional, and safe working condition.

Q: What DOESN'T TPC buy?

A: We do not buy bicycles whose original MSRP was less than $2,000. We don't buy items whose model year is more than six years older than the current year. We also don't buy items that have carbon damage. We don't buy apparel, accessories, components, bike trainers, or stationary bikes. We don't buy tricycles, kids bikes, or BMX bikes.

Q: What is TPC looking to Purchase?


Q: How and when is payment provided?

We strive to make the TradeUp voucher process as easy as possible for you and your customers. Once we receive, inspect, and complete the submission we issue payments weekly.

In order to protect your shop’s bottom line, DO NOT, UNDER ANY CIRCUMSTANCES, ISSUE A TRADEUP VOUCHER BEFORE WE RECEIVE AND COMPLETE OUR INSPECTION.

 

Q: What does the submission status mean?

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Your customer will see these 6 steps outlined in their user profile. Above outlines the “happy” path for a submission that results in a TradeUp voucher.

  • Item Submitted: Your submission has been successfully created for our purchasing team to review. Here are the 2 statuses you will see in the item submitted category.
    • Initiated: Submission created, awaiting review by our purchasing team for a potential offer.
    • Declined: Submission does not meet our purchase criteria.
  • Offer Proposed: Offer made by our purchasing team on the submission.

  • Acceptance Pending: Validating seller's information and serial number. If the information is incorrect we will put the submission back to “proposed” with a note outlining what they need to correct.

  • Get Ready to Ship: The seller information is validated and the customer is instructed to deliver the bike to your shop to confirm it is not damaged and package the bike. Please use the pre-paid shipping label supplied to you in the email. Our offers expire if we don't receive the bike within 14 days (at which point the bike can be resubmitted for a new offer or, if the bike is in transit when the offer expires, we will reopen the offer).

  • Item Received: Your item has been received and is undergoing cleaning and inspection.

  • Complete: Payment to the customer has been completed

In the case we receive a damaged bike from our TradeUp partner, you may see either an amended offer or a failed offer under the "Item Received" status.

  • Amended offers: We accept the bike but require additional work for resale, resulting in a revised offer. Extensive carbon repair or damaged wheels are common reasons for amending offers.

    • Damage is found by our intake team during the “Received” status on your submission page.
    • We will reach out to the customer and the shop contact on file, outlining that we have found damage that will require our offer to be amended. If the customer agrees to the amendment, we will send them a new proposal reflecting the revised offer for the bike.
      • Customer declines offer: If the customer verbally declines to accept our offer we will put the submission to the “Failed” status and will return the bike to your customer.
      • Customer accepts offer: if the customer accepts the amended offer, you will see the updated amount in your dealer account. We will then proceed to complete the submission, and your customer will receive payment accordingly. 

  • Failed offers: These are offers in which we cannot accept the submitted bike due to extensive damage, and will fail your submission. The bike will be shipped back to the customer.

In order to protect your shop’s bottom line, DO NOT, UNDER ANY CIRCUMSTANCES, ISSUE A TRADEUP VOUCHER BEFORE THE COMPLETE STATUS. 

Q: What types of Carbon Damage will cause us to amend or Fail a submission?

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Q: What types of wheel Damage will cause TPC to amend a submission?

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Front Range TradeUp Dealers

We will no longer be offering a courier service for our local dealers. Local dealers can deliver their TradeUp submissions to our Thornton location or use the pre-paid shipping label to ship the bike to us.

Please note that all TradeUp submissions are subject to our Terms of Service

 

SAFELY PACK AND SHIP A BICYCLE

An expert from The Pro's Closet's shipping team walks you through the bicycle packing and shipping process. His easy-to-follow, step-by-step instructions, will help ensure your bike is delivered safe and sound.

Please pay attention to our packing guidelines and be sure to reach out to our Ride Guides with any questions regarding your individual packing situation. Due to limitations with our shipping partner, we cannot provide insurance on bikes, frames, and wheels that are shipped to us. However, if items were properly packaged and labeled in accordance with our instructions we will, in good faith, work with you to resolve any issues.

Tools needed: Allen Wrench set (4, 5, 6mm), Pedal Wrench, Torx Wrench set (if your bike requires), Pliers, Wire Cutter or Cable Snips, Screwdriver - Phillips Head, Knife, & Tape Measure

Supplies needed: Bike box, Packing tape, "Plastic bits" or Extra Cardboard, Bubble Wrap or Pipe Insulators, & Zip Ties


Acceptable serial numbers for submission

You will be required to have full serial numbers in order to submit your bike. We validate every serial number in our submission process. If your serial number is damaged or missing, you must require proof of purchase. 

PROOF OF PURCHASE EXAMPLE 

 

The proof of purchase must be from an authorized dealer or direct from the manufacturer and have:

  1. Sellers name (customers name) on the receipt
  2. Description of the bike
  3. Full Payment
  4. Purchase is older than 60 days

 

What does not work for proof of purchase:

  1. Paypal payment from a private party
  2. Private bill of sale
  3. eBay receipt

Below are examples of serial numbers we will not accept duing the submission process.

DAMAGED OR ILLEGIBLE SERIAL NUMBER EXAMPLES

The final check box of our Declaration of Ownership states that a legible serial number is present on the bike. Bikes without legible serial numbers will require proof of purchase but may still be returned at our discretion.

  • Serial numbers are a deterrent against theft and counterfeit products, as they can be recorded, and stolen or otherwise irregular goods can be identified. All SYB purchases are registered with nationwide databases used to prevent theft and identify stolen property. Bikes registered without legible serial numbers are less likely to be identified by law enforcement and returned to their rightful owners.

 

 

Rewards and Loyalty

With The Pro's Closet Loyalty Program, we are rewarding loyal customers. All regular customers can benefit from gaining loyalty points and moving up through the tier levels.

You can benefit from the loyalty program simply by creating a The Pro's Closet customer account and signing up on the rewards page: www.theproscloset.com/pages/rewards. All registered customers can work towards their tier status with every order that contains applicable products. You can also gain points by following us on social media, referring a friend,, or even being gifted points on your birthday!

Please make sure to be logged in when placing your order.

Within the Loyalty Program, there are four levels:  BRONZE, SILVER, and GOLD:

  • BRONZE - Simply create a customer account and make a purchase or complete actions to gain over 200 points.  200 points - 3,000 points comprise the Bronze tier.

  • SILVER - You have collected 3,001 - 6,000 points in 1 year

  • GOLD - You have collected 6,001 or more points in 1year

Visit our Loyalty page to find out more about what benefits you get with each tier!

Your year of activity is determined by the date you officially sign up and join the program.

You can earn points in the rewards program by making purchases on The Pro's Closet website. 

For one (1) dollar spent, you will earn one (1) point.  However, you can earn extra points with point multipliers based on the tier of the program you are in and when special promotions are running. 

You can also earn points by referring friends to The Pro's Closet.

Redeeming your hard-earned points is easy. Simply apply your points for a discount at checkout! 

You must be logged into your account to redeem your points. Points can be redeemed on the checkout page. From there, you can choose how many points you would like to use and apply them to your purchase at checkout. 

25 points = $1.00, 100 points = $4.00, 2,000 points = $100, 3,750 points = $150, 10,000 points = $400

Your points expire one year after your last activity in the loyalty program. So, as long as you stay active in the program (by making a purchase), ALL of your points will remain active. This allows you to keep saving points for more significant purchases, like your dream bike!

Of note, if you are not active within 1 year, then ALL of your points will expire.

Returned products do not count towards your tier. If you return part of your order, your reward points will be adjusted in line with the remainder spent on your order.

Your tier in the rewards program is determined by the number of points you have earned over the past 12 months. As you earn more points, you will move up to a higher tier.

Yes. If you are returning the entire order, we will refund the total amount you spent after the discount was applied. The points you used to redeem the discount will also be credited back to your rewards account.

The Pro’s Closet reserves the right to modify or discontinue this program at any time. Reward points have no cash value and cannot be redeemed or exchanged for cash.

As a new TPC Loyalty and Rewards program feature, we reward TPC points for completed Sell//Trade submissions!

  • Completed Bike Submissions = 1,000 TPC Reward Points
  • Completed Frame Submissions = 500 TPC Reward Points
  • Completed Wheelset Submissions = 500 TPC Reward Points

Completed Submissions are those which have been shipped, received, and verified by us.  Once that is validated, we mark the submission as "completed" in our Sell//Trade system.  Usually, within 1 day, the points and event will seen in your account.


Example:


Other

Unable to log in to our website? Unable to create an account on our Sell // Trade site? Issues viewing certain pages or features?

Unfortunately, technical issues are always a possibility. Here are common solutions that have helped our sellers and customers in the past. Please give these a try!

  • Use Chrome as your browser. Our websites work best with Google Chrome, both on mobile or desktop.
  • Try Incognito mode in Chrome. Extensions or add-ons can interfere with how our sites function. Using Incognito mode helps eliminate interference from these.
  • Check for typos in your email and password. Yes, this is very basic advice, but it causes a lot of problems!
    • Make sure there are no blank, leading, or trailing spaces in your email address.
    • Make sure your domain is correct (IE gmail.com versus yahoo.com)
  • Check your spam folder for any password reset or account verification emails
    • If you've requested multiple password resets, make sure you use only the most recently-received link
  • Allow pop-ups on our websites
  • Log out and log back in to your account
  • Clear your browser's cache and cookies
  • Close and reopen your browser

If none of these tips work, please reach out to us for further support! It's always helpful for us if you include your email address, what type of browser you're using, and if you're on a mobile device or on desktop.

Congratulations on entering the exciting world of electronic shifting! There are a few things you need to know before you start riding your bike. 
We’ll explain where your Di2 battery is located, how to plug it in and charge it, how to check the battery level, and how to change between Manual, Semi Synchro, and Full Synchro shifting modes.

Watch this video to learn how to set up the rebound on your new Certified Pre-Owned mountain bike.

Still have questions?  Don't hesitate to reach out to the TPC Ride Guides. 

 


Watch this video to learn how to set up your new Certified Pre-Owned mountain bike fork and shock sag.

Still have questions?  Don't hesitate to reach out to the TPC Ride Guides.  

 

ADDRESS

We are located at 1101 East 126th Avenue, Suite 190, Thornton, CO.

HOURS

We are open from 9am - 3pm, Monday through Friday for order pickup and Sell // Trade drop-offs.

EMAIL

Customer Service: Please use the "Contact us" form below.

Press Inquiries: [email protected]

CHAT

Please use the "Chat with TPC" button below.

PHONE

We don't yet have our phone lines open but stay tuned; we'll be able to talk with you soon!

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Seller Agreement

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